Shipping policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping & Delivery

We offer free worldwide shipping on all orders. Once dispatched, delivery typically takes 8–15 business days depending on your location and local customs processing. Please note that delivery times are estimates and are not guaranteed.

Tracking

Once your order has been shipped, you will receive a confirmation with a tracking number by email. You can use this tracking number to monitor your shipment's progress.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Grace Pieces has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information prior to ordering.

Lost or Delayed Packages

Grace Pieces is not responsible for delays caused by shipping carriers, customs processing, or events outside our control. If your package has not arrived within 30 days of your order date, please contact us via the live chat on gracepieces.com and we will investigate.

Incorrect Address

Please ensure your shipping address is correct at the time of purchase. Grace Pieces cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Contact

For any shipping-related questions, please contact us via the live chat on gracepieces.com.